When your staff is unavailable, Answer Automation greets callers
with a consistent, professional message and instantly routes service
requests, after-hour emergencies, and new sales opportunities to the
phones and devices of your choosing. Answer Automation also helps you
keep your budget in check with flat rate pricing and reduced overtime.
> Nine Escalation Levels On Emergency Calls
When an emergency call is placed, it is instantly identified and
dispatched. Up to nine numbers are continuously, and sequentially
contacted until the message is reviewed.
The on-call representative is
then connected to the emergency call without risk of disconnect, lost
numbers, or other common errors. In addition, the phone conversation
recorded for later review. Response times, escalation times, call
history and other key pieces of information are compiled into a detailed report
sent to management via e-mail
and stored online.
No more having to call to see if you have messages. Now you can
have them automatically sent to your email inbox with caller ID.
> Web Based Management Tools
Log in at indatus.com and change on-call numbers, security codes and other settings.
No additional software necessary.
> Caller ID Is Captured With Every Message
With Answer Automation, you will always have a callback number, even if the caller failed to record it in the message.
Detailed reports track every call allowing management to identify
lagging response times by showing exactly when messages were received